Rental of Hired Goods
1.1 The Rental Term is the term described in the package details1.1 The Rental Term is the term described in the package details, or as otherwise specified for dates agreed between the Customer and RENTACRATE LTD.
1.2 The Rental Term runs from the date the Customer receives the Hire Goods until the day the Hire Goods are collected from the Customer by RENTACRATE LTD.
1.3 The Customer takes responsibility for the Hire Goods immediately the Hire Goods are delivered to the Customer at the customer’s designated delivery address.
1.4 The Customer is liable for any loss of or damage to Hire Goods during the Rental Term.
1.5 If the customer wishes to extend the Rental Term beyond the initial hire period additional charges will apply (see also clause 8.2 below).
Additional Fees for Hired Goods
2.1 The Customer is not required to pay a Bond for any Hire Goods rented from RENTACRATE LTD.
2.2 The Customer agrees that RENTACRATE LTD is entitled to charge to the Customers credit card used for booking, any Cancellation Fee, Product Replacement Charge, Late Fee, Cleaning Fee and/or any other charge or fee incurred by the Customer.
2.3 RENTACRATE LTD will advise the Customer before any additional fees are processed.
2.4 In any event where a customer’s credit card can not be used to process any additional fee, the customer is to pay the balance due to RENTACRATE LTD within 7 working days of any such charge or fee being incurred.
3.1 Upon taking delivery of Hired Goods, the customer agrees to ensure the Hired Goods are securely stored throughout the Rental Term.
3.2 The Hired Goods should be used by the Customer in such a manner so as not to cause damage to the Hired Goods, including damage by overloading, dropping/throwing, writing on or applying additional labels, or excessive soiling including any oils, paints, solvents or toxic substances.
3.3 At the completion of the Rental Term the Hired Goods must be securely stored in a dry area out of the weather pending collection by RENTACRATE LTD.
3.4 The Customer is responsible for all loss, theft and/or damage of or caused to the Hire Goods whilst the Hire Goods are in the customer’s possession.
3.5 The Customer must ensure all Hired Goods are accounted for and ready for collection on the agreed Rental Term end date. An additional fee of $45 inc gst will be payable by the Customer if RENTACRATE LTD has to make an additional collection trip.
3.6 The Customer must ensure that they or their nominated person are available at the agreed pick up date/time to allow RENTACRATE LTD access to pick up the Hired Goods. An additional fee of $45 inc gst will be payable by the Customer if RENTACRATE LTD has to make an additional collection trip.
3.7 The Customer must provide RENTACRATE LTD with at least 48 hours notice if the Rental Term end date is to be extended.
4.1 RENTACRATE LTD will accept orders via the website Orders page for Hire Goods and Packaging Goods, subject to the Customer address being within the free delivery area (postcode based) and valid payment being received.
4.2 RENTACRATE LTD will accept orders via phone or e-mail, subject to stock availability, upon customer acceptance of the quoted price and/or payment received.
4.3 Should RENTACRATE LTD be unable to meet an order placed for any reason whatsoever, RENTACRATE LTD will contact the Customer to advise of same and refund any payment made by the Customer within 48 hours of the order being placed and payment being made.
5.1 Successful credit card payment is required in order to complete an online order.
5.2 RENTACRATE LTD will accept payment by direct internet transfer for invoiced hires and/or additional fees.
5.3 RENTACRATE LTD will only accept a Cash payment on Delivery by prior arrangement.
5.4 RENTACRATE LTD will NOT accept payment by way of cheque.
Delivery of Hire Goods and Packing Products
6.1 Upon delivery of the Hire Goods to the customer , the customer is required to examine the Hired Goods and acknowledge that the Hired Goods are received in good usable condition and that the Hired Goods are suitable for their intended use.
6.2 Delivery is available only in the Region described under the Product Description or confirmed by the POST CODE confirmation. RENTACRATE LTD, at its discretion, may agree to deliver to a customer outside the Regions by prior arrangement only.
6.3 If neither the Customer nor any person nominated by the customer to accept delivery of the Hire Goods and/or the Packaging Products is available at the designated delivery location at the scheduled delivery (or pick up) time, a re-delivery fee of $45.00 inc gst will be charged.
7.1 The Customer may cancel their order at any time free of charge up to 24 hours prior to the designated date of delivery, by e-mailing firstname.lastname@example.org or phoning 0800 710 710.
7.2 Any cancellation made later than 24 hours prior to the designated date of delivery will be charged a Cancellation Fee of $45.00 inc gst.
Return of Hired Goods
8.1 All Hire Goods must be returned to RENTACRATE LTD prior to expiry of the Rental Period.
8.2 If the Customer wishes to extend the Rental Period beyond the initial hire period the customer must contact RENTACRATE LTD at least 48 hours prior to arrange an extension of the Rental Period subject to additional charges.
8.3 All Hire Goods MUST be returned to RENTACRATE LTD in an undamaged condition, dry, and with any debris or excessive soiling removed.
8.4 If any Hire Good is returned broken, cracked, written on, excessively marked, has any labels attached, has excessive soiling or spilled substances, and/or is damaged in any other way it will be deemed to have been returned to RENTACRATE LTD in other than acceptable condition.
8.5 The customer will be responsible for payment of a cleaning charge of $5.00 inc gst per crate for any Hire Good not returned in a clean and acceptable condition.
8.6 A replacement charge of $50.00 inc gst will be charged for every crate or dolly not returned at the end of the hire period, or returned in such a condition that it can not be returned to a good usable condition by cleaning.
8.7 A replacement charge of $150.00 inc gst will be charged for every hand cart not returned at the end of the hire period, or returned in such a condition that it can not be returned to a good usable condition by minor repairs.
All prices are stated in New Zealand dollars (NZ$) and include Goods and Services Tax (GST).